Your order is important to me. Orders made on a weekday before 2:30pm (AEST) will be processed the same day (unless if you have ordered custom made jewellery which takes 3-5 days to create), however orders after this time will be processed the next business day. Orders made on the Fridays after 2:30 and on the weekend will be processed on the next business day.
Keeping my parcels small and flat allows me to send almost all my jewellery as letters.
I use Australia Post to send my parcels, please be advised that once your parcel has moved into Australia Posts hands, it goes out of my control. I keep evidence of all parcels sent, which I can send to you on request in helping recover lost mail, however letters are not covered for being lost in the post. If you are concerned about loss in the post then contact me before ordering to arrange tracking options.
Domestic postage - Free shipping
I use PRIORITY stamps with all domestic letter sized parcels as most of my piece are slim enough to fit in your letterbox. This does not include a tracking number but has the benefit of being quick and you don’t need to be home to sign for it.
Estimated delivery time in Queensland (business days)
Within metropolitan areas of capital cities, or within the same city or town or an adjacent city or town in the same state
Between metropolitan areas of capital cities and country locations
Estimated delivery time to all other states in Australia (business days)
Between metro areas of capital cities
Between metro areas of capital cities and country locations
Orders over $150 in value will be upgraded to Express Post which includes tracking, you will need to be at the address to sign.
INTERNATIONAL DELIVERY is available to the United States of America, Canada - $12 per item and New ZEaland - $3.50 per item
Australia post estimates large letters shipped to the US as taking approximately 6 business days, Canada approximately 11 business days, New Zealand orders 7 business days to arrive. However it is best to allow up to 15 days for them to arrive for overseas orders.
Customs is something that you as a customer need to research and allow time for. If the item is returned to me by customs then I will refund your money.
Orders over $200 in value will be upgraded to Standard parcel post which includes tracking but not requiring a signature - delivery times may vary.
How will my jewellery come packaged?
Some jewellery comes presented on my large handmade jewellery cards which is then wrapped in tissue and fastened with a beautiful sticker. This is then wrapped with a simple metallic gold ribbon and placed in my hand-stamped unbleached calico jewellery bag.
Some items come in my branded brown kraft cardboard jewellery boxes feature a white non-tarnishing cotton fill, designed for storing sterling silver jewellery. Each box is wrapped with a simple metallic gold ribbon.
Each parcel is accompanied by my business card.
All jewellery is then wrapped in bubble wrap before being place in a tough protective bag.