COVID19 update - shipping to the US,UK and New Zealand resumed
Georgina Degreef
INTERNATIONAL - From 24 September 2020 I have reintroduced international shipping to the US, UK and New Zealand. Economy letters with merchandise has been suspended so all international destinations leaving only standard and express options which include tracking information. This is very expensive but is the only option when sending Internationally.
Please be aware the delays are happening both domestically and internationally and these are outside my control. Read below for delivery times based on recent data provided by Australia Post.
Stock on hand - Orders made on a weekday before 3pm (AEST) will be processed the same day, however orders after this time will be processed the next business day. Orders made on the weekend will be processed on the next business day .
Custom made rings and made to order items - these take 3 - 5 days to create so the below shipping estimates are to be added onto the processing time.
DELIVERY WITHIN AUSTRALIA
DOMESTIC LARGE LETTER
Keeping my parcels small and flat allows me to send almost all my jewellery as letters.
WITHIN QUEENSLAND
- 2-3 BUSINESS DAY* within metropolitan areas of capital cities, or within the same city or town or an adjacent city or town in the same state
- 3-4 BUSINESS DAYS* between metropolitan areas of capital cities and country locations
OTHER STATES WITHIN AUSTRALIA
- 3-4 BUSINESS DAYS* between metro areas of capital cities
- 4-6 BUSINESS DAYS* Between metro areas of capital cities and country locations
PARCEL POST
Free shipping when your order goes over $100 enter coupon code ##### at checkout and you will be upgraded to PARCEL POST which INCLUDES TRACKING - due to COVID-19 all parcels are sent contactless.
WITHIN QUEENSLAND
Metro - up to 2 business days*
Country - up to 5 business days*
OTHER STATES WITHIN AUSTRALIA
Metro - up to 3-6 business days*, depending on lodgement and destination points
Country - Please ask at your local Post Office
EXPRESS POSTAGE UPGRADE
You may select this as an upgrade to speed up delivery.
*UPDATE 24 September 2020. Please read the information in the link below to keep updated on the delivery impacts to domestic post. https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#delays
INTERNATIONAL DELIVERY
All economy letters with merchandise to international locations has been suspended therefore I am unable to provide the low cost shipping options that I have been using up to March 2020.
STANDARD SHIPPING - PARCEL WITH TRACKING
The below estimated times are taken from Australia Post website on 9 September 2020, they are ESTIMATES ONLY and are subject to change. They reflect the times it takes for you parcel to arrive in your country and your domestic delivery times may impact the actual arrival dates. Australia Post has calculated these times on recent data and they do NOT INCLUDE customs in the country on arrival.
- US Standard shipping satchel (10 - 20 business days*)
- UK Standard shipping satchel (9 - 15 business days*)
- New Zealand Standard shipping satchel (6 - 12 business days*)
UPGRADES are available at checkout which speed up delivery times - please see below.
INTERNATIONAL EXPRESS UPGRADE
- US express post satchel (7 - 15 business days*)
- UK express post satchel (6 - 10 business days*)
- New Zealand express post satchel (3 - 8 business days*)
OTHER IMPORTANT INFORMATION
CUSTOMS for importing goods into your country is something that you as a customer need to research and allow time for. Laws for customs duties vary greatly from country to country and are not my responsibility.
Delays are occurring due to COVID-19 and your patience is appreciated. I cannot provide you with tracking information if you did not select a shipping profile which includes it. All domestic shipping provides the option to upgrade to parcel post to receive tracking information.
*These times are approximate delivery times based on information provided by Australia Post and times vary depending on location within each country, I take no responsibility for delivery times as when I pass it over to Australia Post it goes out of my control. Please find a link below to view the current information from Australia Post. https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#delays