AfterPay - a short trial

From today I am going to begin a trial of offering AfterPay as a payment option on my website. If you are eligible you will see it as an option during the checkout process. Remember to always spend within your limits whilst taking advantage of the interest free option that AfterPay provides.

King’s Pocket in Griffith, NSW

New stock has just arrived at King’s Pocket at 224A Banna Ave, Griffith, NSW.

New stock has just arrived at King’s Pocket in Griffith, New South Wales. Head into the newest jewellery shop in Griffith to see my jewellery in person. King’s Pocket now stocks my Snake collection, my glass teardrop earrings along with some limited edition and one off designs.

Holland Park State High School Twightlight markets

If the weather holds up I will be having a stall at the Holland Park State High Twightlight market this Thursday. See the picture for details.

Bapaume Rd, Holland Park West, Brisbane, Qld, Australia

Recent reviews of my jewellery - send me yours

As an artisan jeweller I find that I have so many things to juggle each day, and therefore sometimes some things just have to be put on the back burner. I have plans to integrate some kind of reviewing system onto my website, but I simply don’t find the time at the moment. Lucky for me, I can put things together into these blog posts and hopefully you will find the below reviews helpful when deciding if you would like to purchase from my website.

Please understand that all the below reviews are authentic. They have been sent to me via email or private message by customers who have given permission for me to publish these on their behalf for my business.

If you have bought from me and would like me to put your review here, please send me a message and I will look to include it here too.

As always, I want my customers to be happy with their orders, so if you have any questions or concerns, please get in touch via email, direct message or by phone.

“Hi Georgina,
I recently ordered two pairs of stud earrings from your website – the silver nuggets and the baroque pearls.
Thank you for your prompt service. I received them the next day and I am delighted with both pairs. The high quality is evident. They were attractively packaged and I appreciated the handwritten note from you.
I definitely recommend Georgina Dunn jewellery to anyone considering a purchase.”

— email - Vivian J - 26/01/2021

“Hi Georgina, I just wanted to let you know that my beautiful jewellery arrived today, only two days after I ordered it. Amazing service, by both you and Australia Post! Thank you for upgrading the postage to express, that was so very kind of you. I can’t believe that I am already wearing these stunning items. How gorgeous is the colour in those Akoya pearls?! The Tahitian black drop is more than I had hoped for. Thank you so very much for your time and amazing knowledge in helping me with these choices. This started with a gift voucher from my special school girlfriends, to whom I have already sent photos. The addition from you of the hand-written note and the gold polishing cloth have just made an important [or scary!] milestone birthday all the more special. With heartfelt thanks, and best wishes to you and your family for a happy and healthy year”

— email - Jill F - 7/01/2021

“Hello Georgina,
”Happy New Year to you!
A year ago (early October 2019) for my 50th birthday my daughters and husband purchased me some of your beautifully crafted extra large baroque pearl earrings and a matching baroque pearl pendant and chain. This was the best surprise ever as I had been admiring your beautiful jewellery for years on etsy! They are absolutely stunning! And are a treasured gift! I get many complements and always feel very special when I wear them. The thing I love the most about wearing my beautiful pearls is the reminder that the baroque pearl gives me is that you don’t have to be perfect to be beautiful! I think its an extremely important message for all women these days! ”

— private message - Jodie K - 02/01/2021

“Hi Georgina,
I’ve received my beautiful pearl earrings, they match my necklace perfectly. I tried to do a review on Etsy, but couldn’t work it out., I’m not on fb.

Thank you I love my earrings.”

— email - Elizabeth C - 16/11/2020

Reviews

What I have learned about my business from reviews

At a recent event held by the Brisbane City Council about social media, I was advised that lots of information about your business can be found in the reviews left by your customers. Whilst I don’t currently have the technical capability to include a review system on my website, I have over 250 reviews in my Etsy shop to look through. After reading through as many as I could before it became too repetitious, I found some key points that kept coming up. I thought I would address them below

Fast processing time

By listing items that I currently have made up in stock, I am able to process orders the same day if they are made before 2:30 AEST. Customers love that their order is on its way so soon after ordering, having express options often means that customers get their orders the very next day.

Thoughtfully and beautifully packaged

All my jewellery comes carefully wrapped. I used kraft recycled paper boxes and my own handmade calico bags stamped with my logo. All orders come ready for gifting without pricing information and the attention to detail has been loved by all my customers. Some say it’s like getting a gift from yourself.

Fantastic communication

Customer service has been my area of expertise throughout my career. I take pride in making sure that your purchase of my jewellery exceeds your expectations. I want each and every customer to be happy with their order and I take time to speak to my customers answering any questions that they might have, both before purchase and after.

True to the photos or better

Whilst I do think my photos are pretty good, jewellery is notoriously difficult to photograph. Lots of customers love the fact that most of the time the piece that they receive, is the one that is actually in the photo. If there is a variance I usually disclose this and provide more detailed pictures of the variance. I love to hear that the jewellery is better in person than the photo.

My jewellery draws admiration from others

After going through the process of selecting your jewellery online and receiving it, it is so lovely when someone notices your new jewellery! I know I am excited when someone notices my latest designs when i wear them. Not only is my jewellery designed to be eye catching, it is my hope that it is comfortable and functional for you to wear.

COVID19 update - shipping to the US,UK and New Zealand resumed

INTERNATIONAL - From 24 September 2020 I have reintroduced international shipping to the US, UK and New Zealand. Economy letters with merchandise has been suspended so all international destinations leaving only standard and express options which include tracking information. This is very expensive but is the only option when sending Internationally.

Please be aware the delays are happening both domestically and internationally and these are outside my control. Read below for delivery times based on recent data provided by Australia Post.

Stock on hand - Orders made on a weekday before 3pm (AEST) will be processed the same day, however orders after this time will be processed the next business day. Orders made on the weekend will be processed on the next business day .

Custom made rings and made to order items - these take 3 - 5 days to create so the below shipping estimates are to be added onto the processing time.

DELIVERY WITHIN AUSTRALIA

DOMESTIC LARGE LETTER

Keeping my parcels small and flat allows me to send almost all my jewellery as letters.

WITHIN QUEENSLAND

- 2-3 BUSINESS DAY* within metropolitan areas of capital cities, or within the same city or town or an adjacent city or town in the same state

- 3-4 BUSINESS DAYS* between metropolitan areas of capital cities and country locations

OTHER STATES WITHIN AUSTRALIA

- 3-4 BUSINESS DAYS* between metro areas of capital cities

- 4-6 BUSINESS DAYS* Between metro areas of capital cities and country locations

PARCEL POST

Free shipping when your order goes over $100 enter coupon code ##### at checkout and you will be upgraded to PARCEL POST which INCLUDES TRACKING - due to COVID-19 all parcels are sent contactless.

WITHIN QUEENSLAND

Metro - up to 2 business days*

Country - up to 5 business days*

OTHER STATES WITHIN AUSTRALIA

Metro - up to 3-6 business days*, depending on lodgement and destination points

Country - Please ask at your local Post Office

EXPRESS POSTAGE UPGRADE

You may select this as an upgrade to speed up delivery.

*UPDATE 24 September 2020. Please read the information in the link below to keep updated on the delivery impacts to domestic post. https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#delays

INTERNATIONAL DELIVERY

All economy letters with merchandise to international locations has been suspended therefore I am unable to provide the low cost shipping options that I have been using up to March 2020.

STANDARD SHIPPING - PARCEL WITH TRACKING

The below estimated times are taken from Australia Post website on 9 September 2020, they are ESTIMATES ONLY and are subject to change. They reflect the times it takes for you parcel to arrive in your country and your domestic delivery times may impact the actual arrival dates. Australia Post has calculated these times on recent data and they do NOT INCLUDE customs in the country on arrival.

- US Standard shipping satchel (10 - 20 business days*)

- UK Standard shipping satchel (9 - 15 business days*)

- New Zealand Standard shipping satchel (6 - 12 business days*)

UPGRADES are available at checkout which speed up delivery times - please see below.

INTERNATIONAL EXPRESS UPGRADE

- US express post satchel (7 - 15 business days*)

- UK express post satchel (6 - 10 business days*)

- New Zealand express post satchel (3 - 8 business days*)

OTHER IMPORTANT INFORMATION

CUSTOMS for importing goods into your country is something that you as a customer need to research and allow time for. Laws for customs duties vary greatly from country to country and are not my responsibility.

Delays are occurring due to COVID-19 and your patience is appreciated. I cannot provide you with tracking information if you did not select a shipping profile which includes it. All domestic shipping provides the option to upgrade to parcel post to receive tracking information.

*These times are approximate delivery times based on information provided by Australia Post and times vary depending on location within each country, I take no responsibility for delivery times as when I pass it over to Australia Post it goes out of my control. Please find a link below to view the current information from Australia Post. https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#delays